Dear Sir or Madam,
My name is Hillary Monahan. I’m a writer and, as of last week, a dissatisfied customer who might as well have lit $120 on fire in lieu of visiting your park. I recently attended Universal Studios Orlando (May 21st, 2013) and I wanted to express my disappointment with the experience and explain why — going forward — anyone asking me about Florida travel will be advised to avoid your theme park and to concentrate their energies on Disney instead, who I must presume is your most direct competition. The sole black mark on my recent vacation was visiting your resort. I want that day back, but unfortunately, time does not work that way.
I am a heavy person. I’m not quite so heavy you can launch me into orbit like Sputnik, but heavy enough that I am aware (and comfortable) with my chubby label. I also have large breasts. I don’t quite know at what point in your design you decided not to account for people having breasts, but I could not get on a single ride in your park that had over-the-shoulder constraints because it sandwiched my breasts into a tiny plastic window. On the Harry Potter ride, said window created a VERY EMBARRASSING experience for both me and your ride operator, a young man who couldn’t have been more than 25 and was desperately trying to get me in to experience the attraction because I fit in the seat itself rather comfortably. The only deterrent was the fact that I have ample curves.
At this point I should probably note that I was able to comfortably ride every single ride in Disney because they account for all body shapes. I am not “too large” for them in any way. Also worth noting: my husband was larger than I was by at least twenty pounds and could ride everything without issue.
I am well aware that you have test seating outside of attractions so passengers can test their breasts ahead of time (and whatever elses they have that are too round for your seats), but this is an uninspiring feature for multiple reasons. The first is that the test seating outside of The Hulk roller coaster was covered in children resting their feet. No one shooed them away or made sure that it was open for people to use. As I’m on vacation and really don’t want to have to spend my time bullying other people’s children, I wasn’t comfortable berating them until they left. This same phenomenon occurred on no less than two attractions I passed. Normal benches were covered so test seats became a refuge for weary travelers.
The other issue I have is how very vulgar the positioning of these test seats are. Yes, I am heavy, and yes, the world around me knows it as well as I do. That doesn’t mean I want to flaunt my heaviness by wedging my huge boobs into your test seats in front of a hundred million strangers. I’m groping, squishing, and lifting assets that I had even before I gained any significant weight. Where and when do you account for my dignity? Why can’t there be an alcove to the side with a sign so I don’t have to feel like I’m putting myself on display? It’s humiliating enough to have to use the test seats in the first place to see if I fit into your modified seating. It’s worse when I have to do it in front of sneering strangers who will see me trying to flatten breasts that simply don’t flatten.
(Also, a note? Giving me a speed pass through the lines of other attractions so I don’t feel bad about the line I was bounced from after an hour wait does nothing to make me feel better. You know what might have? A refund on my ticket because Harry Potter attractions WERE NOT going to happen for me. But you don’t provide those.)
I think it goes without saying I left your park after a few hours feeling depressed and — for the first time in a long time — ashamed of my body, which was something I thought I’d abandoned a long time ago. I’ve never considered my size to be much of a setback before; I walked ten miles a day around Disney without too much issue, I kept up with my group and didn’t need special treatment because I have some extra pounds. I fit on bus seats without a problem, I wasn’t too ungainly for my flight. It wasn’t until I visited Universal that I felt strange or unwieldy in my own skin. I resent you and your attraction designers for that, Universal, and that’s why you’ll never see my money again.
I’m sure you’ve heard that spiel about one unhappy customer breeding at least ten non-buyers before. Well, I can assure you that as a writer, my reach goes a little further than that. One voice will become two, and if two become four, maybe you will pay attention then. Doubtful, but one can hope.